Help and questions

Walk up to a sealed arch on the Far Road, or open the pause menu and choose Full game. The buy screen shows the price from your store (Google Play or the App Store). Tap Buy and confirm. The arches open straight away.

This can happen on a new phone or after reinstalling. Open the buy screen and tap Restore. Use the same Google account (on Android) or Apple ID (on iPhone and iPad) you bought it with, and stay online for a moment. The purchase belongs to that account, so you never pay twice.

Codes are Google Play promo codes. Use one in any of these ways:

1. In the game, open the buy screen and tap Code. Google Play's redeem page opens. Type the code, then come back to the game. The full game opens by itself.
2. In the Play Store app, tap your profile picture, then Payments & subscriptions, then Redeem code.
3. Open the link you were sent, if it looks like play.google.com/redeem?code=...

On iPhone and iPad, codes are App Store offer codes: open the App Store app, tap your profile picture, then Redeem Gift Card or Code. Back in the game, tap Restore on the buy screen.

Each code works once and has an end date. If the store says the code is invalid, check its letters, then write to us.

Payments go through your store, and the store handles refunds. On Android, in the first 48 hours you can ask Google Play directly: Google Play refund help. After that, write to us with your order number (it starts with GPA.) and we'll look at it. On iPhone and iPad, ask Apple at reportaproblem.apple.com.

The game saves by itself, on your device. It isn't sent to us. If Android backup or iCloud backup is on, your device may copy the save to your Google account or iCloud and bring it back on a new device. Uninstalling the game deletes the save on that device.

Yes. Pair a Bluetooth controller with your phone or tablet and the game switches to it. The on-screen buttons hide while you use it.

The game starts in your device's language when it can. To change it, open the pause menu, go to System and choose Language. There are 13: English, Français, Deutsch, Español, Italiano, Português (Brasil), Русский, Polski, Türkçe, 日本語, 한국어, 简体中文 and 繁體中文.

Thank you! Write to us with your phone or tablet model, its Android or iOS version, the game's version (bottom right of the title screen), where you were and what happened. A screenshot helps a lot.

We don't keep any data about you on our side. Everything the game stores is on your device: uninstall the game (or, on Android, clear its storage in the settings) and it's gone. See the privacy policy.